Auramaia is committed to protecting your privacy and personal data. This Privacy Policy explains how your information is collected, used, and stored when you use this website or book a service.

Auramaia complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Booking details (appointment type, date, time)
Information you voluntarily provide through contact, booking forms
Only relevant health information necessary to provide safe treatement is required - consultation/consent forms.

As part of providing safe and appropriate Reiki treatments, limited health and wellbeing information through consultation and consent forms will be collected. This may include relevant medical conditions, medications symptoms and treatment goals.

Your personal data is used to:

Manage bookings and appointments
Communicate with you about your sessions
Respond to enquiries
Maintain records for professional and legal purposes

Your data is never sold or shared for marketing purposes.

Booking & Payments

Bookings and payments are processed via third-party providers integrated with Wix (such as Wix Bookings and payment processors). Auramaia does not store or have access to full payment card details.

These providers process data in accordance with their own privacy policies and UK GDPR requirements.

Data Storage & Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Personal data is stored securely and retained only for as long as necessary to provide services or meet legal and professional obligations.

Client records, Online forms and Consent forms

Client consultation forms and health information are securely stored digitally and used only for treatment planning, safety and insurance purposes. Information is only accessible by Auramaia and is never shared with third parties unless required by law or with your explicit permission.

Client records including consultation forms are stored securely in password-protected digital systems.

in accordance with professional insurance requirements, records are retained for 7 years after your last treatment (or until age 25 for clients under 18). after this period, records are securely deleted.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where appropriate
Object to or restrict certain data processing

To exercise these rights, please contact us using the details provided on this website.

This website uses essential cookies to ensure proper functionality and user experience. You can control cookie settings through your browser or via the cookie banner displayed on this website.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact Auramaia via the contact details provided on this website.